How to build and deploy a WhatsApp customer support chatbot using Africa’s Talking or Twilio - covering webhook setup, automated response flows, and handoff to human agents.
Choose your WhatsApp API provider: Africa’s Talking (best pricing for African numbers), Twilio, or 360Dialog.
Register a dedicated phone number and apply for WhatsApp Business API access.
Define your bot flows: FAQ auto-responses, ticket creation, order status lookup, and human handoff triggers.
Build the bot using Typebot (no-code) or write a webhook handler in Node.js or Python.
Create a webhook endpoint that receives incoming WhatsApp messages and routes them through your flow logic.
Test with your own number before going live. Test failure paths and edge cases.
Set up human handoff: when a user types ‘agent’ or the bot fails 3 times, escalate to a human in Crisp or a shared inbox.
Monitor bot failure rates and average resolution time weekly for the first month.
Accept mobile money, cards, and online payments in Ghana with a properly tested settlement flow.
Read guideA practical guide to understanding and complying with Nigeria’s tax obligations as a startup - company income tax, VAT, WHT, PAYE, and how to work with FIRS without it becoming a nightmare.
Read guideThe fastest path from idea to a live digital product - picking your format, creating it, setting up payments, and making your first sale within a week.
Read guide