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Chatwoot

Open-source support inbox you can self-host free

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Works in Africa

An open-source customer engagement suite unifying live chat, email, WhatsApp and social channels into one shared inbox.

Facts about Chatwoot

Category
Customer Support & CRM
Availability
Works in Africa
Countries
Pan-African
Pricing
Free tier
Typical setup time
2–5 days
Best for
Early-stage, SMB, Solo founder
Last verified
Sep 8, 2026

Use when

You want a shared support inbox with WhatsApp, without per-agent dollar pricing.

Skip when

You have nobody to maintain a self-hosted service and the cloud plan costs the same as alternatives.

Self-hosting is the point: you can run it on a cheap VPS and pay nothing per agent, which removes the per-seat cost that makes support tooling expensive for African teams paying in dollars. WhatsApp integration matters here specifically, since WhatsApp is the dominant support channel in most African markets. A managed cloud plan exists if you would rather not run it.

Alternatives

CrispFreshdeskTidio

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