Customer support ticketing for growing teams
Freshdesk is a cloud-based customer support ticketing system. Manage email support, live chat, phone, and social media from one inbox. Free plan covers unlimited agents with basic ticketing. Paid plans add automation, SLAs, custom reports, and multi-channel routing. Widely used by Nigerian and Kenyan e-commerce and fintech companies.
Use when
Your support volume has outgrown email and you need ticketing, assignment, and SLA tracking across a small support team.
Skip when
You're pre-product and have fewer than 10 support requests per week. Email directly is fine at that stage.
Fully accessible with no Africa restrictions. Freshdesk has processed support for major Nigerian fintech companies. Free plan is genuinely useful.
