The enterprise standard for support ticketing
A customer service platform covering ticketing, help centre, live chat and reporting, with extensive integrations.
Use when
You have a real support team and need routing, SLAs and reporting.
Skip when
You are a small team where per-agent pricing outweighs the benefit.
Priced per agent per month in USD and among the more expensive options, which is hard to justify below roughly five support agents. Its strength is reporting and workflow at scale; below that a lighter tool handles the same volume. Widely used by larger African fintechs, so support staff often already know it.
Alternatives
